Read our latest report!

Reshaping the Customer

Lessons from the Pandemic

Learn best practices to optimize post-pandemic customer experiences. 

How has the pandemic impacted companies' customer experiences, how did companies respond, and how are they leveraging emerging technologies such as Conversational AI to counter disruptions and move beyond them post-pandemic?

The Institute for Digital Transformation, in association with Amelia, hosted a series of Executive Roundtables to explore these areas and more. These conversations formed the basis of a new report, Reshaping the Customer Experience: Lessons from the Pandemic.

The report's findings show that there is a direct relationship between where/how decisions got made and organizational survival. This report can help you and your company answer the question: “Did we get it right?"

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