In its recent New Wave evaluation, Forrester identifies Amelia as a Leader among nine Chatbots for IT operations providers.
Amelia received the highest possible rating in eight categories within the report: Learning and Language, Automation Capabilities, Architecture, Development and Tooling, Deployment and Security, Optimization/Analytics, Vision, and Roadmap. Amelia also received an On-Par rating in the Chatbot Readiness and Market Approach categories.
The Forrester New Wave is designed to help infrastructure and operations professionals select the right partner for their chatbot for IT operations needs.
“Amelia has impressed customers with its technology, which achieves high degrees of automation and complexity,” Forrester writes in the report. Amelia has robust language and analytics capabilities and provides customers with complex language-processing capabilities, supporting multiple languages and machine learning training mechanisms, the report states.